Shipping Policy
Last updated: November 2026
Processing and Dispatch
Orders ship the next business day after payment is confirmed. Orders confirmed on a Friday, weekend or holiday ship the next business day. Every order ships in plain, tamper-evident packaging with tracking. A tracking number is emailed once the package is scanned by the carrier.
Shipping Methods and Rates
Available shipping methods and rates are shown at checkout. Delivery estimates are provided by the carrier and are not guaranteed. Clearwater Research Labs currently ships within the United States only.
Carrier Delays, Loss and Theft
Once a package is handed to the carrier, title and risk of loss transfer to the purchaser. Clearwater Research Labs is not responsible for carrier delays, weather delays, misdelivery, packages marked delivered but not received, or packages lost or stolen after delivery. Refunds are not issued for shipping issues of this kind. If a package shows no tracking movement for 7 business days, contact clearwaterresearchlabs@gmail.com with your order number and we will open a trace with the carrier.
Address Accuracy
Purchasers are responsible for providing a complete and correct shipping address at checkout. Orders returned to us because of an incorrect or incomplete address may be reshipped at the purchaser's expense. Refunds are not issued for undeliverable addresses.
Signature Requirement
First-time orders may require an adult signature on delivery. If a signature delivery is refused or missed and the package is returned, reshipping is at the purchaser's expense.
Damaged on Arrival
Packages that arrive damaged are handled under the Refund and Discrepancy Policy, which requires a continuous, unedited unboxing video and a report within 3 business days of delivery.
Contact
Questions about shipping may be directed to clearwaterresearchlabs@gmail.com.